The Support Services Team supports all aspects of technology from the user and device perspective. They are the main feet on the ground to support students and staff in the district.
For Service or Support
The Helpdesk is used for staff to report issues they might be having with anything technology related in the district. Tickets are read usually within an hour and prioritized amongst all other issues. The department prioritizes issues based on the number of people affected with an issue. For example...a personal account issue will not have the same priority as a school wide software issue or full network outage. On average tickets are answered within a 30 hour time frame. Some do take longer, but many can be handled with the first visit.